First would like to congratulate the Nigerian electorate on a successful election, which has resulted in the election of General Mohammodu Buhari as the next president of Nigeria. Lets all hope as anticipated this will bring the desired positive change in Nigeria.
That said, permit me to relay a small scenario i was privy to encounter a couple of weeks back at KFC inside the Ikeja City Mall. I was there at about 9.20 pm to buy dinner as i didn't feel like eating the regular home cooked food. While i was been served a tall dark middle aged gentleman worked approached the counter fuming with rage, demanding to see the manager or supervisor in charge. At first i was a bit upset because i felt he rudely interrupted the order i was about to place. He apologised almost immediately, so i let him have his way. So, he asked the attendant again to please get him the manager, the chap replied to give him a minute to serve me and he will go and get the manager. A minute later he went off to get the manager and he came back almost immediately asking the gentleman why he wanted to see the manager, he replied him saying not to ask him questions as what he had to say what only meant for the manager. He went back again and few seconds later the manager arrived at the counter and asked the gentleman why he wanted to see him.
At this point the chap was already boiling, so as the manager asked him why he wanted to see him, he busted out with all sorts of accusations, all i managed to pickup from their conversation was that why was KFC in Nigeria charging the same flat price for their food after 9pm. He claimed in other parts of the world especially in the USA and UK where he just arrived from, the price of food in any KFC dropped to half the price once its 9pm. Now instead of the manager to reply the question he replied the chap by saying if he wanted to order for food he should do that from the attendant and not him. He answered he wasn't there particularly to order for food but to make enquiries on why KFC Nigeria was different from the rest of the world. The manager pretended like he didnt hear the guys answer and kept telling him to make his order. The guy replied him again and at this point, the manager just turned around and left the counter. This got the guy even more upset, he eventually ordered for food ( i guess just to prove his point,) while doing that he kept making frantic calls to report the incident to someone over the phone, threatening he will make sure that branch and other KFC's in Lagos will be shut down until they make the proper adjustments.
Let's disregard the attitude of the Manager on the way he treated his customer for another time, cause the purpose of this write up is to have public opinion on the KFC price policy.Now i wonder if this accusation is actually true or not, so can i ask you all to please leave your comments and opinion on this matter. We need to raise our voices to bring about that change in KFC and any other foreign establishments in Nigeria thats making money off us and yet treating us unfairly.
Till next time......
Yours Truly KD
I am not aware that KFC reduces its prices after 9pm
ReplyDeleteWow! What a shame! Poor customer's service, the manager could have at least explained to his angry customer rather than walkvout on him. Re: price slash after 9pm, that, i will find out and revert.
ReplyDeleteMmmm! So I've lived in the US and visited a couple of developed countries and I've NEVER experienced the prices of items on the menu being lower after 9pm. Some restaurants have "Lunch Specials" and offer cheaper prices to drive traffic while catering to the "lunch crowd". Regardless, I think the Manager's response in this case is beyond appalling! As a MANAGER, part of your responsibility is to MANAGE/handle such situations with class and decorum....even if the customer is a repeat offender! The kinds of things Managers in Nigeria do and get away with is very disturbing...
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