Kentucky Fried Chicken - Nigeria ( Customer Reviews)

Greetings All,
First would like to congratulate the Nigerian electorate on a successful election, which has resulted in the election of General Mohammodu Buhari as the next president of Nigeria. Lets all hope as anticipated this will bring the desired positive change in Nigeria.

That said, permit me to relay a small scenario i was privy to encounter a couple of weeks back at KFC inside the Ikeja City Mall. I was there at about 9.20 pm to buy dinner as i didn't feel like eating the regular home cooked food. While i was been served a tall dark middle aged gentleman worked approached the counter fuming with rage, demanding to see the manager or supervisor in charge. At first i was a bit upset because i felt he rudely interrupted the order i was about to place. He apologised almost immediately, so i let him have his way. So, he asked the attendant again to please get him the manager, the chap replied to give him a minute to serve me and he will go and get the manager. A minute later he went off to get the manager and he came back almost immediately asking the gentleman why he wanted to see the manager, he replied him saying not to ask him questions as what he had to say what only meant for the manager. He went back again and few seconds later the manager arrived at the counter and asked the gentleman why he wanted to see him.
At this point the chap was already boiling, so as the manager asked him why he wanted to see him, he busted out with all sorts of accusations, all i managed to pickup from their conversation was that why was KFC in Nigeria charging the same flat price for their food after 9pm. He claimed in other parts of the world especially in the USA and UK where he just arrived from, the price of food in any KFC dropped to half the price once its 9pm. Now instead of the manager to reply the question he replied the chap by saying if he wanted to order for food he should do that from the attendant and not him. He answered he wasn't there particularly to order for food but to make enquiries on why KFC Nigeria was different from the rest of the world. The manager pretended like he didnt hear the guys answer and kept telling him to make his order. The guy replied him again and at this point, the manager just turned around and left the counter. This got the guy even more upset, he eventually ordered for food  ( i guess just to prove his point,) while doing that he kept making frantic calls to report the incident to someone over the phone, threatening he will make sure that branch and other KFC's in Lagos will be shut down until they make the proper adjustments.

Let's disregard the attitude of the Manager on the way he treated his customer for another time, cause the purpose of this write up is to have public opinion on the KFC price policy.Now i wonder if this accusation is actually true or not, so can i ask you all to please leave your comments and opinion on this matter. We need to raise our voices to bring about that change in KFC and any other foreign establishments in Nigeria thats making money off us and yet treating us unfairly.

Till next time......
Yours Truly KD

Silverbird Cinemas - Customer Service and Deplorable Infrastructure

The Cinema culture in Nigeria has been on the increase for close to a decade now since the big players in the industry such as Silverbird Cinemas, Genesis Deluxe and Filmhouse Cinemas brought a whole new meaning to the culture of film showing. Before this era, there was very little or no presence of cinemas in Lagos or other states in Nigeria. The big players in the industry have managed so far to maintain the infrastructure, quality of films and customer service at these new cinemas. Hence people enjoyed a quiet evening out at the cinemas either alone or with the rest of the family.
But recently, i have noticed the deplorable state of infrastructure at these cinemas and the level of customer service offered to customers. One of such cinemas is the Silverbird Cinema in Ikeja City Mall. I had a few hours to myself on this day the 24th of March 2015,  so i thought it wise to go see a movie before heading home.

Customer Service - Health Sector ( Three Hours at the Emergency Ward- Part 1 and 2)

Greetings All
In my efforts to write and publish on the state of our hospitals in Nigeria, i came across an email that was broadcasted to all from my past Business Analysis lecturer. Please read below his experience, which will reiterate my initial story of the appalling and pathetic state of hospitals and staff of Nigerian hospitals.

By Awe Oludayo, PMP, CBAP

Three Hours at the Emergency Ward- Part 1

Prologue

Sundays are meant to be days to rest and get ready for the coming week, however this particular Sunday was exceptional for all the “not so good” reasons. I got the first clue by 7am of that day, which saw me attending 3 parties, ferrying 15 children to Amusement park, having to pick 5 out of over 3000 children in an open park, and spending the last 3 hours of the day at the Accident and Emergency ward of a hospital. It was indeed an eventful day!

Disease Control and Bank ATM's in Nigeria.

Good day all, Its been a while since i have written an article on this blog. But the present state of our nation regarding the recent EBOLA outbreak coupled with the attitude of our government and banks in combatting the dreaded disease has prompted me to once again pen down my thoughts and findings.

Customer Service in Nigeria - Health Sector

Following from my maiden blog on the practise of customer service in Nigeria, below is a brief snippet of my experience in the last couple of days in the health sector.

On Tuesday the 17th of September went to visit my mum, who had an infection from a minor cut she got on her right toe. On getting there she was so week and the leg seemed to have gone worse. I with the help of my wife decided to take her to the hospital. After deliberating on where to take her based on cost and type of professional care we were looking for, we decided to take her to the General hospital in Ikeja. On getting there to my surprise they were most cordial, after about 30 minutes we finally got to see the doctor, who after examining her told us we had to move her to another General hospital somewhere in Ifako, Agege.